One of the efforts that must be made in the improvement of public services is to conduct Community Satisfaction Survey to users of the service. The quality of educational services must be oriented towards the needs of the client or the service recipient parties. The purpose of this study was to analyze the level of internal customer satisfaction include Students, Lecturer, Staff, and stakeholders to organize Ministry of Health Polytechnic of Semarang service. This study is a descriptive study, the conclusive type design that aims to describe the character or function of the research group. Frequency and descriptive analysis were performed to illustrate the gap between the interests and expectations to performance and customer satisfaction on Ministry of Health Polytechnic Semarang service. To determine the level of customer service satisfaction, Cartesian Gap Analysis was used. The result in the view of students is that the best satisfaction levels on service delivery of education at the Ministry of Health Polytechnic Semarang are lecturers services, administrative services, and laboratory services. As for lecturers are reliability and empathy. According to employees, the best is the reliability, security/assurance and empathy aspects. However, stakeholders request the graduates from polytechnic Ministry of Health Semarang to improve integrity, skills, knowledge, leadership, cooperation, foreign language skills communication skills, the ability to use IT, discipline, honesty, motivation, work ethic, innovation, and ability to solve the problem.