Right to information (RTI) refers to the right of every citizen to access information held by or under the control of public authorities. Access to information not only promotes transparency and accountability in management but also facilitates the Full participation of public life to promote good governance. Both qualitative and quantitative approach was used to assess the process. Stakeholder engagement, information request process, appeal process, institutional capacities and enforcement & monitoring were the strategic areas studied by using the Customer Relationship Management (CRM) model. Readiness score was calculated to assess the readiness of the organization. Current information sharing practice was complex and both customers and employees were not satisfied due to many reasons. The organizational readiness score for sharing information was 7.7%. Sharing information-enabled people to know how they can receive the services and equitably aware of those services to reap the benefits. The process can be linked with the quality and patient safety programs of the hospital and develop the whole system to enhance transparency, accountability, responsiveness eliminating wastage and corruption.