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VOL. 9, ISSUE 3 (2024)
The influence of academic and technical support on ODEL students performance. A case of NAMCOL
Authors
Victoria Magano Amakali
Abstract
This research study explored the influence of
academic and technical support services provided to the ODeL BAYCD students at
the Namibian College of Open Learning (NAMCOL). The study aimed to determine
whether academic and technical support services are effective among BAYCD
students. This study used Moore’s (1997) idea of transactional distance theory
as the theoretical framework. The study belongs to the interpretive research
paradigm. The population comprised 30 third-year BAYCD students. A structured
interview guide was presented to 10 students and 2 distance Education Coordinators
interviewed. The method used for the research is qualitative. Information was
obtained via structured and semi-structured interview guides. A structured
interview protocol with open-ended questions was administered to the BAYCD
students, and individual semi-structured interviews were conducted with
Distance Education Coordinators (DECs). Data were analysed and presented
thematically. Numeric data were analysed and presented using tables. Key
findings established that academic and technical support services influence the
performance of the BAYCD Students. The findings also established that BAYCD
students in employment on a full-time basis were challenged with accessing some
support services, which impacted their studies. The study recommended that it
is imperative that NAMCOL ensures availability, creates increased awareness
about its support services and intensifies the use of the eLearning platform by
providing training to academic and support staff.
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Pages:1-6
How to cite this article:
Victoria Magano Amakali "The influence of academic and technical support on ODEL students performance. A case of NAMCOL". International Journal of Multidisciplinary Education and Research, Vol 9, Issue 3, 2024, Pages 1-6
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